RUHI BLOOM

RUHI BLOOM

Privacy Policy

How RUHI BLOOM collects, uses and protects the information you share with us.

Who we are

RUHI BLOOM is an online store at ruhibloom.com offering ready-made mehendi cones and DIY henna making kits. We are based in Dhaka, Bangladesh. This policy explains what information we collect when you use our website, place an order or contact us, and how we use it.

Information we collect

When you place an order

To process and deliver your order, our checkout asks for your name, delivery address (address, city, district, postcode and country), phone number and email address, together with the details of the products you order.

When you contact us

Our contact form asks for your name and mobile number, and optionally your email address and a subject, along with your message. If you call us, message us on WhatsApp or email us, we receive the information you choose to share.

Information collected automatically

Like most websites, ours uses cookies and similar tools that collect basic technical information, such as the pages you visit and how you arrived at our website. These are described in the Cookies and analytics section below.

How we use your information

  • To process, confirm and deliver your orders.
  • To contact you about your order or delivery.
  • To answer your questions and messages.
  • To keep our website working properly and securely.
  • To understand how our website is used, so that we can improve it.

Payments

We currently offer Cash on Delivery, which means you pay when your order is delivered. Our website does not ask for card or mobile banking details. If we introduce other payment methods in future, we will update this policy.

Delivery information

To deliver your order, we share your name, delivery address and phone number with the person or service that delivers it.

Cookies and analytics

Our website uses the following tools:

  • WooCommerce (our online store system) uses cookies to keep your cart and checkout working. It also records how visitors arrive at our store, for example from a search engine or another website, so that we can understand where our orders come from.
  • Jetpack, a service provided by Automattic (the company behind WordPress.com), helps us with website statistics, store analytics, security and backups. To provide these services, Jetpack collects information about visits to our website.

You can block or delete cookies in your browser settings. If you do, some parts of the website, such as the cart and checkout, may not work correctly.

Sharing information with service providers

We share information with service providers only when needed to run our website and fulfil your orders. These include:

  • Our website hosting provider, which stores the website and its data.
  • Automattic, for the Jetpack services described above.
  • Google, where copies of our website (website backups) are stored on Google Drive.
  • The person or service that delivers your order.

How long we keep your information

We keep order and enquiry records for as long as we need them to fulfil orders, handle your questions and meet our legal and accounting responsibilities.

Your choices

You can contact us at any time to ask what information we hold about you, or to ask us to correct or delete it. We will respond to your request as soon as we can.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

If you have any questions about this policy or your information, please contact us: